Revision: GUEST Unit 32 — Basic Housekeeping & Laundry Services

Revision card — GUEST Unit 32, Basic Housekeeping & Laundry Services, Introduction level. Sourced from published course pages (Barcelona Crew Academy, yachtcrew.uk, Yacht Crew Training). Typically delivered as roughly 9 hours of guided eLearning plus practical assessment, closing with an online exam of around 30 multiple-choice/short-answer questions.

Cleaning Standards

• General and detail cleaning across every area of the yacht — guest cabins, common areas, delicate surfaces and finishes
• Correct cleaning products and materials for different surfaces and fabrics
• Building a repeatable, inspection-ready cleaning routine rather than one-off tidying

Laundry & Fabric Care

• Washing, drying and pressing technique across a wide range of fabric types
• Stain removal methods
• Ironing and folding to a presentation standard
• Basic washing machine maintenance and troubleshooting

Discretion With Guest Property

A theme that runs through the whole unit, not a single topic: handling a guest's personal items — clothing, laundry, cabin belongings — discreetly and respectfully. This is treated as a trust-and-privacy skill as much as a technical one, because interior crew have more access to guests' personal space than almost any other department.

Quick Self-Check

• What's the difference between general cleaning and detail cleaning, and why does a yacht need both?
• Name one fabric-care mistake that could permanently damage a guest's clothing.
• Why is discretion treated as a core competence in this unit, not just good manners?

No Crew Connect Knowledge Check currently covers housekeeping/laundry content — this is genuinely new ground for the platform, so there's no "test yourself" link for this card.