Version 1.0 — Last updated March 2026
1. Introduction & Acceptance
These Terms of Service (“Terms”) govern your access to and use of the Crew Connect platform (“Platform”), operated by Crew Connect (“we”, “us”, “our”). By registering an account or using the Platform you agree to be bound by these Terms. If you do not agree, you must not use the Platform.
2. Eligibility
You must be at least 18 years old and legally entitled to work in your stated capacity to use the Platform. By registering you represent and warrant that all information you provide is accurate and up to date.
3. Account Types & Fees
Seafarers
Creating and maintaining a basic seafarer profile is free of charge, always. Optional premium features (such as Profile Boost, priority visibility and advanced analytics) are available as paid add-ons. Current pricing is displayed on the Pricing page and within your portal.
Recruiters & Shipping Companies
Recruiter accounts are subject to a subscription fee. A free trial period may be offered at our discretion. Subscriptions auto-renew until cancelled. All fees are stated in GBP (or the currency displayed at checkout) and are exclusive of any applicable taxes.
Refunds
We offer a pro-rata refund within 14 days of initial subscription purchase if you have not posted any positions or accessed candidate contact details. Profile Boost payments are non-refundable once the boost period has commenced.
4. Acceptable Use
You agree not to:
- Post false, misleading or fraudulent information about yourself, your qualifications, or any job opportunity
- Harvest contact details, email addresses, or personal data of other users
- Use the Platform to harass, discriminate against, or exploit any person
- Circumvent any payment, access control or security feature
- Use automated tools (bots, scrapers) to access or copy Platform content
- Solicit users to transact outside the Platform to avoid fees
We reserve the right to suspend or permanently ban any account that violates these terms without notice or refund.
5. Certificates & Compliance
Seafarers are solely responsible for ensuring that any certificates, licences and documents uploaded to the Platform are genuine, current and accurately represented. Crew Connect does not verify certificates as part of its standard service. Recruiters must conduct their own due-diligence checks before making any employment offer.
6. MLC 2006 Compliance
Where the Platform generates MLC 2006 employment agreement templates, these are provided as reference documents only. They do not constitute legal advice. Parties to any maritime employment agreement remain responsible for ensuring full compliance with the Maritime Labour Convention 2006 and all applicable national law.
7. Intellectual Property
All content, design, code and trademarks on the Platform are the intellectual property of Crew Connect unless otherwise stated. You may not reproduce, distribute or create derivative works without our express written permission. You grant Crew Connect a non-exclusive, royalty-free licence to display the profile information you submit for the purpose of operating the Platform.
8. Privacy & Data Protection
We process personal data in accordance with our Privacy Policy and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using the Platform you consent to such processing. You may request deletion of your data at any time via your account settings or by emailing ashley.dadd2@gmail.com.
9. Limitation of Liability
To the fullest extent permitted by law:
- The Platform is provided “as is” without warranty of any kind, express or implied
- Crew Connect is not liable for any loss of earnings, employment opportunity, or consequential loss arising from use of or inability to use the Platform
- Our total aggregate liability to you in respect of any claims arising under or in connection with these Terms shall not exceed the total fees paid by you to us in the 12 months preceding the claim
- Nothing in these Terms excludes liability for death, personal injury, fraud or any other liability that cannot be excluded by law
10. Disputes
In the event of a dispute, both parties agree to first attempt resolution in good faith by contacting us at ashley.dadd2@gmail.com. If a resolution cannot be reached within 30 days, either party may pursue their legal remedies. These Terms are governed by the laws of England and Wales. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Termination
You may close your account at any time via your account settings. We may terminate or suspend your account immediately, without prior notice, if we determine you have breached these Terms. Upon termination, your right to use the Platform ceases immediately. Sections 7, 9, 10, and 12 survive termination.
12. Changes to These Terms
We may update these Terms from time to time. When we do we will notify registered users by email and require re-acceptance before continued access. Continued use of the Platform after the effective date of any update constitutes acceptance of the revised Terms.
13. Contact
Questions about these Terms should be directed to: ashley.dadd2@gmail.com